Main Page/en

=Welcome to OTRS Wiki!=

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General

 * What is OTRS
 * Translating OTRS
 * OTRS user meeting 08/2010

Installation

 * Installation on openSUSE
 * Installation on Ubuntu Lucid Lynx (10.4)
 * Installation on Debian 5.04 lenny
 * Installation of OTRS 3.0 on CentOS 5.5

Manual (for Helpdesk Agents)

 * Agent_Manual_English

Configuration

 * Configure OTRS with Gmail
 * Use Chinese in PDF prints

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Modules

 * Calendar Module
 * FAQ Module
 * FileManager Module
 * iPhoneHandle Module
 * MasterSlave Module
 * OpenNMS Module
 * Support Module
 * Survey Module
 * SystemMonitoring Module
 * TimeAccounting Module
 * Webmail Module

Tips

 * Provide Custom Queues in Customer Front End

Howtos

 * Using OTRS with Active Directory as a source for agents
 * Using OTRS with Active Directory as a source for customers
 * Implementing Single Sign On on Windows with Apache
 * Implementing Single Sign On on Linux with Apache
 * OTRS in Nginx using FCGI (multiple users possible)
 * Multiple OTRS-Installations on 1 server
 * Create a ticket in OTRS from PHP via RPC
 * Create a ticket in OTRS from any webform without API calls
 * Store more than one email address per customer
 * Use procmail to handle OTRS requests instantly instead of POP3/fetch
 * Notify Users that a Ticket has closed
 * Backup and Restore (from the Admin User Manual)
 * Post install Support Assessment steps

Patches / Hacks
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 * Dashboard Enhancements
 * Show Ticket Title in Customer Interface

Links

 * Project - otrs.org
 * Downloads - otrs.org
 * Admin Manual - otrs.org
 * OTRS Inc. - www.otrs.com - Commercial support